Team Management:
Ensure that all assigned deliverymen report to duty on time, maintain discipline, and follow operational instructions consistently.
Rostering & Shift Planning:
Prepare and manage weekly rosters to ensure uninterrupted 7-day delivery coverage with fair weekend planning and leave balancing.
Delivery Assignment & Load Balancing:
Distribute delivery tasks efficiently to ensure all orders are dispatched to the correct address and optimize coverage in case of emergency leaves.
Real-Time Problem Solving:
Resolve shop-level issues raised by pharmacy owners, address delivery disruptions, and ensure each case is followed up properly.
Cash Handling Oversight:
Verify that all deliverymen have submitted due payments in the accounts or to the cash counter in full, and maintain compliance with internal processes.
Fraud & Misreporting Prevention:
Monitor deliverymen for false reporting or absentee behavior disguised as field work. Escalate disciplinary issues when needed.
Return Verification:
Confirm legitimacy of product returns — ensure they are due to valid customer reasons and not delivery failure or avoidance.
Customer Commitment Fulfillment:
Ensure that deliveries are completed within the promised time windows, maintaining HealthOS’s commitment to service reliability.
Reporting & Coordination:
Submit daily activity summaries using Google Sheets, report escalations, and maintain continuous communication with the central delivery operations team.

Minimum Bachelor’s degree in any discipline
Prior experience in logistics, delivery, or team coordination roles preferred
Strong leadership and conflict resolution skills
Ability to handle field-level urgency and motivate blue-collar workforce
Familiarity with Google Sheets, and comfort using smartphones/apps for task management
High personal integrity and accountability under pressure