🧭 Position Overview

We are looking for a responsible and proactive Distribution Manager to manage delivery operations within a specific territory. This individual will oversee a team of 10–20 delivery personnel, ensure timely and accurate delivery to pharmacies, manage workforce rosters, handle conflict resolution, and maintain end-to-end accountability over cash deposit and delivery reporting processes.

This is a field-centric leadership role that requires strong coordination skills, team handling experience, and the ability to enforce operational discipline in a time-sensitive environment.

🛠️ Key Responsibilities

● Team Management:

Ensure that all assigned deliverymen report to duty on time, maintain discipline, and follow operational instructions consistently.

● Rostering & Shift Planning:

Prepare and manage weekly rosters to ensure uninterrupted 7-day delivery coverage with fair weekend planning and leave balancing.

● Delivery Assignment & Load Balancing:

Distribute delivery tasks efficiently to ensure all orders are dispatched to the correct address and optimize coverage in case of emergency leaves.

● Real-Time Problem Solving:

Resolve shop-level issues raised by pharmacy owners, address delivery disruptions, and ensure each case is followed up properly.

● Cash Handling Oversight:

Verify that all deliverymen have submitted due payments in the accounts or to the cash counter in full, and maintain compliance with internal processes.

● Fraud & Misreporting Prevention:

Monitor deliverymen for false reporting or absentee behavior disguised as field work. Escalate disciplinary issues when needed.

● Return Verification:

Confirm legitimacy of product returns — ensure they are due to valid customer reasons and not delivery failure or avoidance.

● Customer Commitment Fulfillment:

Ensure that deliveries are completed within the promised time windows, maintaining HealthOS’s commitment to service reliability.

● Reporting & Coordination:

Submit daily activity summaries using Google Sheets, report escalations, and maintain continuous communication with the central delivery operations team.

✅ Qualifications & Skills

● Minimum Bachelor’s degree in any discipline

● Prior experience in logistics, delivery, or team coordination roles preferred

● Strong leadership and conflict resolution skills

● Ability to handle field-level urgency and motivate blue-collar workforce

● Familiarity with Google Sheets, and comfort using smartphones/apps for task management

● High personal integrity and accountability under pressure

📈 Performance Evaluation Metrics

● Delivery timeliness across assigned shops

● Attendance, discipline, and efficiency of delivery team

● Accuracy of cash deposit reporting

● Reduction in false reporting or delivery avoidance

● Speed and effectiveness in resolving field issues

● Quality of reporting and communication with management

🧭 Operational Context

At HealthOS, a Distribution Manager is responsible for leading a territory-specific delivery team, ensuring all pharmacy deliveries are completed on time, accurately, and without financial or reporting errors. This is a 100% field-centric leadership role where you will directly manage 10–20 deliverymen.

Your responsibilities include:

● Ensuring every deliveryman reports, leaves, and returns on time

● Assigning delivery orders based on route, workload, and emergencies

● Verifying cash deposits and app updates from deliverymen

● Preventing misreporting, absenteeism, and unauthorized returns

● Coordinating return validations and reporting field incidents

● Submitting Google Sheets-based reports to central delivery operations daily